At First Federal Bank we understand life is busy and convenience is of utmost importance. With this in mind, our new Digital Banking will offer seamless banking solutions built for the way you want to bank, whether you are at home or on the go. 

The upgrade will take place on September 21, 2026. Online Banking, Bill Pay, and Mobile Banking will be unavailable for the system upgrade to take place.

Most of your account details will be saved and ready for you to use. This includes transaction history, personal finance manager information, bill pay payee information, scheduled payments and internal transfers, as well as eStatement settings.

Mobile push alerts, mobile Card controls, and external transfers will not transfer to the new system. You will need to make note of or save this information for your records prior to September 21, 2026. These settings will need to be set up again once the new system is live.

Search for First Federal Bank within your device's app store and download the app. Then log in with your existing User ID and Password.

If you utilize biometrics to access your digital banking, you will need to be sure you know your User ID and Password prior to our go-live date. You will be required to enter these within the new system the first time you log in.

After you have logged in, you can reestablish your biometrics for future logins.

If you are unsure of your User ID, please contact us at (877) 499-0572 ext. 5555 Monday - Friday 7:30 am-7:00 pm (EST) for assistance.

If you are unsure of your Password, you can easily reset it by selecting "Forgot Password" from the Online Banking login screen and following the on-screen prompts.

Yes! It is very important that we have your current phone number and email address. Please review and update this information within your Online Banking Profile as soon as possible to ensure a smooth first-time login.

Also, mobile push alerts, mobile Card controls, and external transfers will not transfer to the new system. You will need to make note of or save this information for your records prior to September 21, 2026.

You will need to reestablish any mobile push alerts, mobile Card controls, and external transfers you had set up in the previous system as this information did not transfer.

Please note, while your internal transfers will be available within the new system if you would like to make edits to these you will need to set up the transfer again and delete the old one.